Customer Service Representative/Medical Receptionist
We are looking for a self-motivated Medical Receptionist! This is a great opportunity to get your foot in door in this exciting and growing industry. If you seek a supportive and team-oriented work environment then this Medical Receptionist position may be for you.
Duties and Responsibilities:
Being the face of the business the Medical Receptionist handles inbound and outbound calls as well as greeting patients
Maintain accurate detailed medical records for patients and assist with verifying insurances
Coordinate with office staff for timely care of patients
Schedule patients in for setups, consultations, and fittings
Assist with responsibilities of other departments
Safeguard patients privacy and confidentiality per HIPAA guidelines
Listen and understand customer requests, questions, and complaints
Accurately input notes, customer information, and other data into the system (Brightree)
Explain processes and procedures accurately
Prior knowledge of durable medical equipment, respiratory care, or medical billing in general, is helpful, but not necessary - a desire and ability to learn is necessary
Spanish as a second language is desirable
Ability to multitask and remain cool under pressure
Must be organized and professional in demeanor and appearance
Skilled diplomacy in customer and associate interactions. Must be able to demonstrate superior customer service skills, for better or worse.
Must be adept at problem-solving and extremely detail oriented
We also love to help our associates build on their interests and skills outside of medical reception, since most don’t want to make that a terminal career. So please let us know what your goals are and what other duties you may be interested in doing for us, such as: social media marketing, sales, graphic design, web design, management & leadership, clinical assisting, or something else entirely and let us see how we can incorporate that into your job.
Hours: M-F 8:45-17:00 (~38.75 hours/week)
Compensation: $14.50-16/hour (+ healthcare stipend after first 3 months, 401K after 12 months, paid vacation/time off)
For consideration, contact Justin at email@example.com with a relevant resume and cover letter explaining what makes you the perfect candidate, what you would like to do in addition to reception work, if anything (no guarantees, but it’s okay if it’s something that may not make sense on the surface for our company), and when you would be available to start.